ADISA™ is a product of the collaboration by two veteran companies,
Chillisoft (a level 2 BEE company), who has over 10 years of experience of developing production software for the private and public sector operations such as hospitals and ports of entry and CEENEX (member of WISA) who are water and wastewater sector specialists, who have consulted extensively with municipalities, public sector bodies and the private sector.
ADISA™ uses the latest technologies to operate in the current plant environment, overcoming the technology infrastructure constraints.
We wanted to create an affordable, robust, scalable mobile application that revolutionizes operation management and control of water and wastewater treatment processes.
• Empowering process controllers
• Recording and validating control measures
• Chemical dosage
• Water quantity
• Stock levels
• Reservoir levels
• Electricity use
• Maintenance activities
• Different data views
providing insights into plant operations
• Keep a journal of operations and maintenance activities
• Reliable, secure data for Blue and Green Drop compliance
Software that users love
We are proudly South African engineers who can and want to make a difference to the future sustainabilty of the environment and our country. We believe that in this day and age, technology is an equaliser and must play an enabling role in empowerment, where people at the heart of operations own their performance. ADISA™ is a small first step to empower process controllers, plant managers and area managers to act. We believe that this critical act is essential to building a culture of ownership, preventive management and disciplined habits that are the bedrock of water quality improvement initiatives. If we do not build a disciplined system in our plant operations that involves people, technology and process, we will forever be stuck in post-event administrative reporting that is required by legislation.
How do you know what is happening in your plants? How can you improve water quality when you don’t always know how effectively your plants are operating?
We know Water, Wastewater AND how to build value adding software that is used and loved by users.
The collaboration between Chillisoft and CEENEX is designed to provide government with a product and services to add immediate value to plant operations management. We leverage our unique expertise in software development and knowledge of water and wastewater operations to provide an easy and responsive partnership for:
Amathole District Municipality (ADM) needed to manage their water and wastewater better if they were to gain Blue and Green Drop status. After a thorough risk assessment was completed, Ceenex were appointed as ADM’s water and wastewater safety managers. Ceenex partnered with Chillisoft to address a key issue that impacted ADM’s ability to achieve and retain their Blue Drop and Green Drop statuses,
and that threatened their adherence to basic regulatory requirements and standards. Chillisoft worked with Ceenex (as the domain experts) to develop a system (Adisa) that allows for proactive monitoring and incident management at a plant level. Adisa was successfully piloted and is being rolled out to 42 treatment plants.
“THE TECHNOLOGY WAS EASY TO ADOPT AND SIMPLE TO USE. EVERY WATER CARE MANAGER SHOULD BE USING THIS SOFTWARE TO MANAGE THEIR PLANTS IN REMOTE AREAS, WHERE ACCURATE REPORTING AND EARLY INTERVENTION IS SO IMPORTANT, BUT NOT ALWAYS POSSIBLE.”
MONGEZI MABECE, WATER CARE MANAGER, AMATHOLE DISTRICT MUNICIPALITY
Amathole District Municipality in the Eastern Cape has a government mandate to ensure the safety of their drinking water and wastewater. A challenge at the best of times, but imagine trying to do this in outlying rural areas, with limited access to technology, long lead times for analysis and almost no timeous interventions from the experts at head office! In addition to this the World Health Organisation has stated that correct water safety planning is paramount to the management strategy of any water authority (responsible for the water safety planning) and provider (responsible for the distribution of the water). The SA Government has launched the Blue Drop and Green Drop Certification Programs which rewards water quality and the effective management of wastewater to encourage the right behaviour. Amathole District Municipality recognised that they needed expert assistance to guide them on their water safety journey and appointed Ceenex. The very first step was to do an intensive risk analysis of the entire process, and it was during this phase that they encountered the biggest problem of all, that of timeous monitoring and incident management.
Producing potable water, and treating water is not something that happens just before it gushes from our taps. It’s a multi-barrier approach that begins at the source. This requires monitoring of the quality, treatments and stock levels, from the second it enters the treatment system. Exact measurements are taken and reported on, and this is where the fundamental issue lies. All reporting is done manually using spreadsheets which were collated and submitted on an irregular basis. The extended time lag between capture of the information and analysis, meant that should an issue arise, the intervention would need to be extensive whereas early detection translated to early intervention and less management. In addition to this, the early detection of trends would be possible, something precluded by the current reporting method. It was clear that these problems could be easily solved by the use of various technologies, but what would that look like to ADM? How would this technology-sparse area, with almost non-existent internet access, old and out-dated hardware (where there was any at all) and non-IT staff, build and maintain a system that could assist to meet the water safety goals of Amathole District Municipality.
For Ceenex the solution was easy. Engage with Chillisoft, a preferred provider and one who had unravelled numerous ‘unsolvable’ issues for them before, and see what they thought of the problem. A distillation of the issues that needed to be addressed included:
“The challenges onsite are considerable, but what needs to be done is so important to the health and wellbeing of South Africa as a country. The team had to build a robust application that could scale across multiple platforms as this was never going to roll out to just our proof of concept sites. So we had to design a service that would be easy to use, mobile with a cloud based back-end, low on bandwidth and with an almost intuitive user interface. It also had to be modular so integration, if necessary, would be simple”, so
“OUR BIGGEST CONCERN WAS THE MINDSET SHIFT THAT WOULD BE REQUIRED TO MOVE FROM MANUAL TO ELECTRONIC DATA CAPTURE. IN FACT IT WAS EASY, AND THE MORALE BOOST AND ENCOURAGEMENT THE STAFF RECEIVED FROM BEING ABLE TO SHIFT SO EASILY, AS WELL AS VIEW ONLINE REPORTS, HAS HAD AN IMMENSELY POSITIVE IMPACT ON OUR TEAM.”
SIYA MNENO, AREA WATER CARE MANAGER, STUTTERHEIM
There’s no doubt that the application has already shown itself to be tremendously useful in the field. Initial concerns around theft of devices fell by the wayside as it was illustrated that the devices are disabled for all other functions. A secondary concern was that it was just so simple it couldn’t possibly work, but as has been shown in the proof of concept, it’s beauty lies in it’s very simplicity.Amathole District Municipality have already seen advantages from Adisa. Reports and notifications are received timeously and aren’t lost or misplaced as previously was the case. Trends across a single, as well as multiple sites, along with associated problems, have been easier to identify and resolve, making for easier decision making and costs savings, as issues are identified earlier, thereby reducing intervention time.
The impact is clear where managers can now receive and view treatment results every two hours and can view reservoir stock levels on a daily basis. Previously managers were unable to obtain an operational viewpoint of their plants in “real time”. They only received reports at the end of the month. An additional, surprising benefit is the increase in worker satisfaction as users feel more empowered and are able to complete their work faster.
“We chose to focus on the water quality sector because South Africa faces critical water shortages. In 2013, Water Minister Edna Molewa said that in SA, 98% of the water in the country is fully allocated. The water resources group predicted that by 2030 water demand will exceed supply by 17%. In addition to the water crisis, the existing water quality is deteriorating to the extent that Afriforum claims only 25% of the drinking water complied with water quality standards in 2013. Water and water quality are set to become a critical resource and may be one of the major growth limiting factors. Chillisoft had the opportunity to get involved at the very beginning of the water usage process and to develop an innovative solution that is holistic is its impact.
Our solutions are always context driven and we recognised the essential paradigm shift that is required in operations at a municipal and plant level.
There are many reasons cited for the poor adoption of Blue Drop and Green Drop monitoring. One of the key reasons is the effectiveness and operationalisation of e-governance.
If we implement IT solutions in operations, triggering a shift in accountability, and making it easier to manage operations, it will make it easier to comply with required policies and regulations. More municipalities will therefore comply, ensuring higher standards”.
Anujah Bosman, CEO, Chillisoft